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UX Designer

Pandora , Copenhagen (Full Time)

Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through more than 6,700 points of sale, including around 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 26,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 19.0 billion (EUR 2.5 billion) in 2020.

Job description

We are looking for Designers who relish making what seems complex, simple.

Who want to use and broaden your full range of skills in Design Thinking, Research, Analysis, Content Design and Emotional Design techniques.

We are looking for people who wish to use their appreciation of Customer Psychology as well as making eCommerce and Retail processes seamless and easy for our Customers.

We’re looking for people who have something to add to our thinking; who want to learn and grow from those around them and want to have an impact on a global company.

The Digital Development team work across the whole Customer Journey, online and instore, whether that’s digital experiences for our Customers or for our Sales Assistants.

UX leadership and design

As UX Designer, you will provide critical in-house UX leadership across our digital technology stack, contributing to and maintaining consistent UX design standards across products. In this role, you will collaborate with other UX Designers to ensure designs and direction are aligned with each other and to collect feedback. You will also work closely with the Development team to provide information or guidance on designs as needed, and review and validate what has been developed. Further to this, you will present various stages of interface design development to business owners, team members and other stakeholders within Pandora. 

You will work as part of the product teams, visualising designs, options and solutions. You will act as an advocate for the user and the value of the customer experience. To do this, you will build and maintain customer personas which will inform design decisions based on new product features to be developed.  

In addition, as UX Designer you will: 

  • Attend sprint meetings to clarify design specifications with Development team, and to support the demo of new/updated features that have been developed 
  • Present concepts, work in progress and complete experiences to stakeholders at all levels within Pandora 
  • Ensure the user gets what they want, need and expect from the web and omni-channel experiences we create  

Ambitious with a strong passion for retail

You might be the person we are looking for if you are passionate about all things IT, and love to be involved in hackathons, show and tells, and enjoy socialising and supporting other techies. You are a strong communicator and are quick to build relationships with those around you, acting with integrity in all situations. Being pragmatic, you consider all outcomes before you make decisions, and listen to other’s points of view. Finally, you are ambitious and want to continue to learn new skills to further your career.  

Further to the above, you have: 

  • Minimum 5 years of experience creating highly detailed annotated wireframes, user flows and process flows for digital experiences 
  • Used tools such as Sketch, Craft, InVision, Axure, and XD for wireframing and presenting your ideas 
  • Knowledge of the Scrum development process and experience with project estimation 
  • Familiarity with user interface patterns for web and mobile 
  • Experience in conducting user research from test script creation to analysing the results and presenting findings with recommendations
  • Your new team

As a member of the Digital Development team, you will report to the Design Director and join a dynamic team who are responsible for all of Pandora’s websites globally. We are responsible for delivering on our strategic ambition to be industry leaders in digital, owning and delivering out digital product and technology vision, strategy and roadmap.  

Contact person

Christopher Aaris

Type of company

Business-To-Consumer (BTC)

Company size

Corporate/enterprise - more than 1.000


FMCG, Leisure, Travel & Tourism, Manufacturing

Preferred experience

(One or more of the following)

User Experience (min 5 years)
UX lead / director (min 1 years)
User researcher (min 1 years)


Management experience: No
People management: No
Skills: Concept development Customer journey mapping Prototyping SCRUM methodology Service design Stakeholder management Usability testing User Experience User research

Employment: Full time

How to apply

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